aprilPrivacy Policy

This page describes what we collect when you use april and how we keep that data protected. We take your privacy seriously and operate under the principle that your personal information belongs to you — we collect only what we need to run our service, and we do not sell your data to third parties.

When you register on april, deposit funds, place bets, or contact our support team, we gather information necessary to verify your identity, process your transactions, and comply with anti-money-laundering regulations. We also track your activity on our platform to detect fraud and improve our service.

Our privacy practices are transparent. This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we handle it, contact our support team.

What Data We Collect on april

We collect data in three categories: account information, transaction data, and activity logs.

Account information: When you register on april, we collect your email address, phone number, full name, date of birth, and residential address. We verify your email via a confirmation link and your phone via SMS code. Before your first withdrawal, we request a photo of your national ID and proof of address (utility bill or bank statement). We store these documents securely and use them only for identity verification and regulatory compliance.

Transaction data: We record every deposit, withdrawal, and bet you place on april. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), amount, timestamp, and settlement status. We retain transaction records for seven years to comply with financial regulations.

Activity logs: We track your login times, IP addresses, device types, and game activity. This data helps us detect fraud, identify account compromise, and understand how users interact with april. We also log support interactions — emails, chat messages, and account inquiries — to improve our service and resolve disputes.

Cookies and tracking: We use cookies to maintain your session, remember your preferences, and track your browsing behaviour on april. You can disable cookies in your browser settings, but this may limit functionality.

How We Use Your Data on april

We use your data for the following purposes:

Account management: We verify your identity, process deposits and withdrawals, and manage your account tier and loyalty rewards.
Regulatory compliance: We comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements by verifying your identity and monitoring for suspicious activity.
Fraud detection: We analyze your activity to detect unauthorized access, duplicate accounts, and match-fixing schemes.
Customer support: We use your data to respond to inquiries, resolve disputes, and improve our support processes.
Service improvement: We analyze aggregated, anonymized data to understand user behaviour and optimize our platform.
Marketing: We may send you promotional emails about new games, tournaments, or seasonal offers. You can opt out of marketing emails at any time.

We do not use your data for automated decision-making or profiling beyond fraud detection. We do not sell your personal data to third parties. We may share anonymized, aggregated data with our game providers and payment processors to improve service quality.

Third-Party Processors & Data Sharing

We work with external partners to deliver april's services. These partners have access to limited data necessary for their function:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners receive your payment method and transaction amount to process deposits and withdrawals.
Game providers: Our slot and live-dealer partners receive your account ID and wager data to settle bets and calculate payouts.
Identity verification services: We may use third-party KYC providers to verify your national ID and address documents.
Hosting providers: Our servers may sit outside your jurisdiction (typically in Southeast Asia or Europe). Your data is encrypted in transit and at rest.

All third-party processors sign data-processing agreements committing them to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or to share it further.

We at april believe your data is yours — we hold it in trust and protect it as if it were our own.

april privacy team

Your Rights & Data Access

You have the right to access, correct, and delete your personal data on april. To exercise these rights, contact our support team via in-app chat or email. We will respond within 30 days.

You can request a copy of all data we hold about you in a portable format. You can also request deletion of your account and associated data, subject to our legal obligation to retain transaction records for seven years for regulatory compliance.

If you believe we have misused your data or violated your privacy, you have the right to lodge a complaint with your local data-protection authority.

Data Security & Retention on april

We encrypt all data in transit using SSL/TLS protocols and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit employee access to personal data to those who need it for their role, and we require all staff to sign confidentiality agreements.

We retain your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. We delete other personal data (email, phone, address) within 90 days of account closure, unless we are required by law to retain it longer.

If we experience a data breach, we notify affected users within 30 days and provide guidance on securing your account. We also report the breach to relevant authorities as required by law.

Jurisdiction & Policy Changes

We do not offer our services in jurisdictions where online wagering is prohibited. If you access april from a prohibited jurisdiction, your account may be suspended and your data may be retained pending verification of your location. Users are responsible for verifying that their access and use comply with their jurisdiction's laws.

We may update this privacy policy at any time. Changes take effect upon posting to this page. If we make material changes, we will notify you via email or in-app notification. Your continued use of april after a change constitutes acceptance of the updated policy.

For questions about our privacy practices or to exercise your data rights, contact our support team via in-app chat or email. We are available to clarify any aspect of this policy and to help you manage your data on april.