april Terms of Use

When you open an account on april, you enter into an agreement with us covering account creation, deposits, withdrawals, bonuses, and our dispute-resolution process. This page outlines those terms in plain language so you understand your rights and our obligations as your gaming platform.

Our terms apply to all users accessing april from supported jurisdictions. We operate under the principle that our services are available only where local law permits. If your jurisdiction prohibits online gaming or betting, you should not access april. We undertake to verify user location during account setup and enforce geographic restrictions.

This document covers account eligibility, deposit and withdrawal mechanics, bonus claims, responsible conduct expectations, dispute handling, and jurisdiction notice. If any term is unclear, contact our support team via in-app chat or email.

Account Eligibility & Registration on april

To open an account on april, you must meet the following conditions:

• Be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• Reside in a jurisdiction where april's services are available.
• Provide accurate personal information during registration — we verify email and phone number via SMS confirmation.
• Accept our terms of use and privacy policy before account activation.
• Complete identity verification (KYC) before making your first withdrawal — we request a photo of your national ID and proof of address.

We reserve the right to refuse account creation or suspend accounts if we detect:

• Duplicate or fraudulent accounts.
• Access from prohibited jurisdictions (detected via IP address and payment method geolocation).
• Underage users or falsified identity documents.
• Suspected money laundering or match-fixing activity.
• Accounts linked to criminal investigation or sanctions lists.

Once your account is active, you are responsible for maintaining the confidentiality of your password and account credentials. We do not store your full password — only an encrypted hash. If you suspect unauthorized access, contact our support team immediately. We will reset your password and review account activity with you.

Deposits, Withdrawals & Payment Methods on april

We support nine deposit and withdrawal methods across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, e-wallet. All deposits are processed through encrypted payment gateways; we do not store your wallet or bank credentials directly.

Deposits via mobile wallets (mobile banking, local payment, online payment, e-wallet) settle instantly into your april account in IDR. mobile banking and local payment deposits typically complete within minutes. Bank transfers settle within one business day. We do not charge deposit fees on april; any fees are assessed by your payment provider.

Withdrawal limits depend on your account tier and history. New members have conservative limits; as you play and your account matures, limits increase. There is no monthly cap on total withdrawals, but processing is sequential — multiple requests are queued and handled in order.

Bonuses, Promotions & Playthrough Requirements

We offer welcome bonuses, weekly reloads, cashback, and referral rewards. All bonuses are subject to playthrough requirements — you must wager the bonus amount a set number of times on our games before you can withdraw the bonus funds as cash.

Key bonus terms:

• Welcome bonuses are credited automatically upon first deposit and are not fixed amounts — they scale with your deposit size.
• Playthrough requirements vary by game category (sports, live casino, slots may count differently toward playthrough).
• Bonuses expire if unclaimed within the specified window (typically 30 days).
• Bonuses cannot be combined across multiple promotions unless explicitly stated.
• We reserve the right to void bonuses if we detect account abuse, bonus stacking, or suspicious patterns.

Weekly cashback is calculated as a percentage of your net losses (total bets minus total wins) and is credited in bonus funds. Tier-based rewards — higher tiers earn better cashback rates — reset monthly based on your prior-month wager volume.

On april, all promotions are designed to reward play, not to guarantee returns. Bonus terms are disclosed before claim.

User Conduct & Prohibited Activity

You agree to use april for lawful gaming and betting only. Prohibited activity includes:

• Match-fixing, collusion, or any attempt to manipulate game outcomes.
• Bonus abuse — claiming multiple bonuses via duplicate accounts or circumventing playthrough requirements.
• Automated betting or use of bots to place bets on your behalf.
• Money laundering or use of april to move illicit funds.
• Harassment or fraud against other users or april staff.
• Reverse-engineering, hacking, or unauthorized access to april systems.

If we detect prohibited activity, we may suspend or terminate your account, forfeit your balance, and report the matter to relevant authorities. We cooperate with law enforcement and gaming regulators.

Dispute Resolution & Jurisdiction Notice on april

If you have a complaint about your account, a transaction, or a bonus claim, contact our support team via in-app chat or email. We acknowledge complaints within one business day and investigate within five business days. If we cannot resolve the matter, we escalate to our disputes team for formal review.

We do not offer our services in jurisdictions where online wagering is prohibited. If you access april from a prohibited jurisdiction, your account may be suspended and your funds may be withheld pending verification of your location. Users are responsible for verifying that their access and use comply with their jurisdiction's laws. april is not liable for fines, penalties, or legal consequences arising from your violation of local law.

All disputes are governed by the laws of the jurisdiction in which april is registered. By using april, you agree to binding arbitration rather than court litigation for any claim. Arbitration proceedings are conducted in English and are subject to confidentiality.

Data Protection & Security on april

We protect your personal and financial data using industry-standard SSL encryption, encrypted databases, and access controls. We do not sell your data to third parties. Your payment credentials (wallet credentials, bank details) are never stored on our servers — only tokenized references are retained for faster future transactions.

We comply with standard Know-Your-Customer (KYC) requirements by requesting identity verification documents before your first withdrawal. These documents are stored securely and are used only for account verification and regulatory compliance.

If we experience a data breach, we notify affected users within 30 days and provide guidance on account security measures. We do not guarantee absolute security; users are responsible for protecting their account passwords and reporting unauthorized access immediately.

Changes to Our Terms & Service Availability

We may update our terms at any time. Changes take effect upon posting to this page. If you do not accept updated terms, you should stop using april. Your continued use after a change constitutes acceptance.

We may temporarily suspend or discontinue april services for maintenance, security updates, or regulatory compliance. We will notify users of planned maintenance in advance via in-app notifications. Unplanned outages are restored as quickly as possible. We are not liable for losses incurred during downtime.

For questions about these terms or our policies, contact our support team. Our English-language team responds via in-app chat and email. We are available to clarify any term or help with account management.